Southern Cross' claims department closely monitors claims with our carriers and retail agents to ensure the client receives the best possible service after a loss. Southern Cross offers an exceptional “value added” service to assist our agents in offering “a total insurance package” to their insureds.
Numerous carriers provide claims paying authority to our claims department. Southern Cross can often provide the ability to settle minor claims quickly and efficiently, and to be a professional advocate for the insured in the event of losses. We have contracted with a dependable Third Party Administrator for efficient claims handling. We have also set up substantial domestic trust funds for speedy efficient claims payment once a proof of loss is submitted.
The claims staff is experienced with more than 40 years combined, and handles over 30,000 claims per year.

Claims Brochure/Reporting Contacts

Specific Advantages Include:
Staff dedicated to handling claims only 

• Quick reporting and service
• Local claims service by each office
• Training seminars and resource materials
• Claim summary – monthly basis
• Claim audits
• Relationship with carriers that allows us leverage, advocacy
• Work with client throughout entire claims experience

Please forward a completed ACORD Loss Notice immediately to our claims department via fax: (205) 986-6384.  Include as much detail as possible regarding the loss, the name/phone number of Insured's contact (don't forget area code), and the  name/phone number of a local contact at the property location.  Please specify any special handling required or requested.